Play for fun, not to escape your problems. 12track provides tools, guidance, and support to help you stay in control every time you play on our platform.
Online gambling is a legitimate form of entertainment when enjoyed responsibly. At 12track, we believe every member deserves a fun gaming experience that does not become a burden in their daily life.
However, we also understand that not everyone plays the same way. Some can set limits easily, some need a little help, and some may have already entered dangerous territory without realising it. That is why we have built a comprehensive responsible gaming framework — not merely to meet regulatory requirements, but because we genuinely care about the well-being of our members.
This page covers everything you need to know — from the self-control tools we offer and warning signs to watch for, to the support resources available if you or a loved one needs help. Take a moment to read through it. It may be more useful than you expect.
Core Principles: At 12track, responsible gambling is not just a slogan. It is a core part of how we operate the platform and treat every member with genuine respect and care.
Answer these questions honestly. If more than two of them feel like they describe you, it may be time to speak with someone.
Have you ever felt the need to hide your gambling activity from family or friends?
Have you ever gambled with money that was meant for daily necessities such as bills or food?
Do you often return to play in an attempt to win back money you have lost ("chasing losses")?
Does gambling make you feel stressed, guilty, or anxious when you are not playing?
Have you ever failed to cut back or stop gambling despite trying?
If you answered "yes" to two or more of the questions above — don't ignore them. Contact the 12track support team or use the self-exclusion feature to get immediate help.
We provide a range of self-control tools that you can activate directly from your account. No questions asked, no hassle — just full control at your fingertips.
Set a maximum amount you can deposit within a given period. Once the limit is reached, the system will automatically block any additional deposits until the period ends. This limit can be reduced immediately, but requires a waiting period to increase — giving you time to think it through.
Set a maximum limit on how much you can lose in a day, week, or month. Once your loss limit is reached, you will not be able to continue playing until the period resets. This helps you protect your entertainment budget and avoid unplanned losses.
Choose how long you want to play in a single session. The system will remind you when time is almost up and automatically log you out once the limit is reached. A pop-up reminder every 30 minutes is also available to help you stay grounded while playing.
Need a break from the platform? Activate a short cooling-off period of 24 hours, 48 hours, or 7 days. During this time, your account will be blocked from all gaming activity and deposits. You can still log in to view your records or withdraw your existing balance.
For those who need a more serious step, the self-exclusion option allows you to suspend your account for 1 month, 3 months, 6 months, 1 year, or permanently. During this period, you cannot re-register or access the platform in any way. This decision is final for the chosen duration.
Track your full activity history — how much time you have spent playing, how much you have deposited, won, and lost. These clear reports help you make informed decisions about your gaming habits based on real data, not just feelings.
All the self-control tools above can be accessed through the Account Settings after logging in. If you have difficulty accessing or activating any of these tools, contact the 12track Live Chat support team, available 24/7.
Problem gambling rarely happens overnight. It develops gradually. Recognising the early signs can make the difference between getting help in time and acting too late.
| Warning Signs | Description | Level |
|---|---|---|
| Chasing losses | Continuing to play to win back money already lost, even as the situation worsens | Moderate |
| Lying about gambling | Hiding your gaming activity or the amount spent from family and friends | Moderate |
| Gambling with essential funds | Using money meant for bills, food, or other obligations to gamble | Serious |
| Unable to stop on your own | Already tried to stop or cut back but failed repeatedly | Serious |
| Borrowing money to gamble | Borrowing from family, friends, or using a dedicated credit card to gamble | Serious |
| Neglecting responsibilities | Work, family, or health disrupted due to time and energy spent gambling | Serious |
| Feeling restless when not playing | Feeling uncomfortable, irritable, or anxious when unable to access the platform | Moderate |
| Escalating wagers | Needing to bet larger amounts to achieve the same level of excitement | Home |
Sometimes, the people around us notice a problem before we do ourselves. If you are concerned about someone in your life, here are steps you can take:
Speak calmly and without judgment — approach with compassion, not accusation.
Share your observations specifically — the situations and behavioural changes you have noticed.
Encourage them to reach out to a professional helpline or seek advice from a counsellor.
Do not pay off their gambling debts — this only prolongs the problem without resolving it.
You do not have to face this situation alone. Seeking support as a family member is just as important.
Beyond self-control tools, we also implement active platform-level measures to create a safer and more responsible gaming environment.
Every new member goes through a rigorous KYC process before they can start playing. Identity documents are checked and verified to ensure only eligible individuals can access the 12track platform.
Our system automatically identifies suspicious gaming patterns — such as sudden deposit spikes or excessively long play sessions — and sends alerts to the relevant member.
Our support team is specially trained to handle responsible gaming concerns with sensitivity. You can speak openly — we listen without judgement.
Periodic notifications are sent during play sessions to remind you of how much time has passed and how much you have spent, keeping you aware and preventing you from drifting without noticing.
No waiting for approval or lengthy processes. Self-exclusion at 12track takes effect within 24 hours of your request, ensuring you are protected quickly.
12track actively provides educational content and information on the risks of problem gambling to all members — not just those already facing difficulties.
Responsible gaming starts with good habits. Here are some simple tips you can practise every time you play at 12track:
Remember: Winning is exciting, but enjoyment should not depend entirely on the outcome of a game. The act of playing itself should be the part you enjoy.
We believe a great entertainment platform is not only about exciting games and fast withdrawals — it is also about ensuring every member leaves feeling well, not burdened. Commitment to responsible gambling is part of 12track's DNA.
Register a free account today and enjoy a digital entertainment platform that prioritises not only fun, but also your well-being. With a full suite of responsible gambling tools, you are always in complete control.
For adult players aged 18 and above only. Play responsibly.