This document outlines the terms of use for the 12track platform, applicable to all registered members. Please read carefully before using our services.
Important: By registering for or using the 12track platform, you agree to be bound by all terms and conditions stated in this document. If you do not agree with any part of these terms, please cease using the platform immediately.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and 12track ("Company", "we", "us"). This document governs your use of the platform, website, mobile application, and all services provided by 12track under the domain 12track.win.
By accessing our website, registering a new account, making a deposit, or using any services provided by 12track, you confirm that you have read, understood, and agreed to be bound by these Terms and all related policies, including our Privacy Policy and Responsible Gaming policy.
Reminder: These Terms may be amended from time to time without prior notice. It is your responsibility to review these Terms periodically. Your continued use of the platform following any amendment constitutes your acceptance of the latest version of these Terms.
To register and use the 12track platform, you must meet all of the following eligibility criteria at all times during your use:
12track reserves the right to submit verification requests at any time to ensure compliance with eligibility requirements. Failure to provide the requested documents within the specified timeframe may result in your account being temporarily suspended or terminated.
12track enforces a strict age verification process as part of our KYC (Know Your Customer) procedures. A valid official identification document is required to verify your age. We have zero tolerance for underage members, and any account proven to have been registered by an individual under 18 will be immediately terminated with the account balance frozen.
Each individual is only permitted to hold one (1) active account on the 12track platform. Holding multiple accounts is a serious breach of these Terms and may result in the suspension or termination of all accounts involved, including the forfeiture of any balances and winnings.
You are responsible for ensuring that all information provided during registration is truthful, accurate, current, and complete. This includes your full name, date of birth, email address, phone number, and bank or e-wallet details used for transactions.
You are solely responsible for maintaining the confidentiality of your password and account login details. 12track will not be held liable for any losses arising from unauthorized access to your account due to your own negligence. Please contact us immediately if you suspect any suspicious activity on your account.
Security Tips: Enable two-factor authentication (2FA) on your account for added protection. Never share your login credentials with anyone, including 12track staff — we will never ask for your password through any channel.
12track accepts a range of popular payment methods in Malaysia, including FPX (Instant Fund Transfer), Touch 'n Go eWallet, GrabPay, and DuitNow. All transactions are processed in Malaysian Ringgit (RM) and are subject to the applicable minimum and maximum limits.
All withdrawal requests will be processed within the stipulated timeframe once account verification is complete. Withdrawals to local bank accounts and e-wallets are typically processed within 15 minutes to 24 business hours. Processing may take longer during peak periods or if additional verification is required.
To safeguard your funds and meet compliance requirements, 12track conducts a thorough KYC process. Required documents may include a national identification card (MyKad), bank statement, or recent proof of address. This is an industry-standard process designed to protect members from fraudulent activity.
Important: Funds in a 12track account may only be used for entertainment purposes on our platform. Any attempt to use the platform for money laundering or unlawful financial activities will be reported to the relevant authorities and the account will be immediately terminated.
All games available on the 12track platform use a random number generator (RNG) that has been independently verified and audited by recognised third-party bodies. This ensures every game outcome is entirely random, free from manipulation, and fair to all players.
Every game on 12track has its own minimum and maximum betting limits, clearly displayed within the game interface. These limits may vary by game type, provider, and your account level. You are responsible for reviewing these limits before starting any game.
A bet is only considered valid and accepted once full system confirmation has been received by 12track servers. In situations where a connection disruption, technical failure, or unforeseen circumstance occurs during an active game, 12track will settle the bet based on valid server records.
12track offers its members a variety of bonuses and promotions from time to time. Each bonus is subject to specific terms and conditions set at the time the promotion is launched. The following terms apply generally to all 12track bonuses and promotions:
Received bonuses must meet the specified wagering requirements before the bonus funds or any winnings derived from them can be withdrawn. Wagering requirements will be clearly stated in each promotion's terms. In general, wagering requirements are calculated based on the total bonus amount received.
Some bonuses have a maximum withdrawal cap on winnings. This limit, where applicable, will be clearly stated in the relevant promotional terms. Winnings exceeding the set maximum will be automatically forfeited.
12track reserves the right to withhold or forfeit any bonuses, winnings, or account balances if there is evidence that a member is or has been abusing the bonus system, including but not limited to systematic low-risk betting, use of multiple accounts, or actions that 12track deems as manipulation of the rewards system.
Note: 12track reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Promotions are subject to availability and may not apply to all members or all regions.
Use of the 12track platform is strictly prohibited for the following purposes or under the following circumstances. Violation of any of these prohibitions will result in immediate action, including account suspension or closure:
Strict Warning: Any activity suspected of fraud, money laundering, or system exploitation will be reported to the relevant authorities. 12track cooperates fully with law enforcement agencies in investigations related to illegal activity.
You may request the closure of your 12track account at any time by contacting our customer support team. Before the account is closed, all verification requirements must be fulfilled, and any eligible account balance will be returned to you via your registered payment method.
12track reserves the right to suspend or close any member's account without prior notice under the following circumstances:
In cases of account closure due to a breach of terms, 12track reserves the right to forfeit any existing account balance, bonuses, and winnings. For closures not involving a breach, the original deposited balance (minus any bonuses that have not met wagering requirements) will be returned to you.
To the extent permitted by applicable law, 12track, its directors, officers, employees, agents, and partners shall not be liable for:
The 12track platform is provided "as is" and "as available". While we strive to ensure consistent, high-quality service, we make no warranties, express or implied, regarding the availability, accuracy, or suitability of the platform for any particular purpose.
12track reserves the right to amend, update, or replace any part of these Terms at any time at our sole discretion. Material changes will be communicated to members via in-platform notifications or email to the registered address, where applicable.
Continued use of the 12track platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you disagree with the changes made, you must stop using the platform and may request account closure.
It is good practice to review this Terms and Conditions page regularly, at least once every three months, to ensure you are always aware of the latest terms governing your use of the 12track platform.
These Terms and Conditions are governed by and interpreted in accordance with the applicable laws of the jurisdiction in which 12track is registered and licensed. In the event of any dispute arising in connection with these Terms or the use of the platform, both parties agree to first attempt to resolve the dispute through direct negotiation.
If a dispute cannot be resolved through negotiation within 30 days, it will be referred to arbitration in accordance with the relevant arbitration rules. The arbitration decision is final and binding on both parties.
12track fully complies with applicable Anti-Money Laundering (AML) and Counter-Terrorism Financing (CFT) requirements. We reserve the right to report any suspicious transactions to the relevant authorities without notifying the member involved, as required by law.
If you have any questions, concerns, or feedback regarding these Terms and Conditions or your use of the 12track platform, our team is ready to assist. We are committed to responding to all enquiries within a reasonable timeframe.
You can reach the 12track support team through the following channels:
When contacting us regarding an account or transaction issue, please include your account number or registered email along with the details of your query to help us assist you faster.
Beyond the terms and conditions written above, this is our practical promise to every member who trusts 12track as their digital entertainment platform of choice.
All your personal and financial information is protected with 256-bit SSL encryption. Your data is not shared with any third party without your consent, except as required by law.
Your winnings are yours. 12track processes valid withdrawals within the stipulated timeframe — no delays, no unreasonable excuses — once all compliance requirements have been met.
Every game on 12track uses an independently audited RNG. The Return to Player (RTP) percentage is transparent and consistent with recognised industry standards.
Our Malaysian-speaking support team is available to assist you at all times. Whether it's a technical issue, account enquiry, or urgent matter — we're here for you around the clock.
We write our terms in plain language. No confusing legal jargon, no conditions buried in fine print. What you read is what applies.
12track provides comprehensive responsible gaming tools to help you play within healthy limits. Deposit limits, loss limits, and self-exclusion options are available to all members at no additional charge.
By understanding our terms and conditions, you are one step closer to enjoying a safe and exciting gaming experience at 12track. Register a free account today and begin your journey alongside more than 500,000 active members.
For adult players aged 18 and above only. Play responsibly.