Your privacy is our priority. This document clearly explains how 12track collects, uses, stores, and protects your personal data as a member of our platform.
Important Note: This Privacy Policy forms part of your agreement with 12track. By registering or using our platform, you agree to the data collection and usage practices described here. Please take a moment to read it — it's not as long as you might think.
12track ("we", "Platform", "company") is fully committed to protecting the privacy of every member who uses our services under the 12track.win domain. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.
This document clearly and transparently explains:
This policy applies to all users of the 12track platform, including website visitors, registered members, and any individual who interacts with our services through any channel, including our official mobile app.
12track collects your personal information through various channels as you interact with our platform. The information collected falls into two main categories:
This is the information you provide directly when using our platform:
| Information Type | Example | When Collected |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | Account Registration & KYC |
| Contact Information | Email address, phone number, residential address | Account Registration |
| Financial Information | Bank account number, e-wallet details | Deposits & Withdrawals |
| Verification Documents | MyKad copy, bank slip, proof of address | KYC Process |
| Communication | Messages to the support team, feedback | Customer support interactions |
When you use the 12track platform, our systems automatically record certain technical information required for safe and efficient platform operation:
Our Commitment: We only collect information that is strictly necessary to provide you with a safe, efficient, and responsible service. We do not sell your personal data to any third party for marketing purposes.
Every piece of information we collect has a clear and legitimate purpose. The following outlines how we use your personal data:
With your consent, we may send you information about promotions, new bonuses, and special offers via email or in-app notifications. You may opt out of these marketing communications at any time through your account settings or by contacting our support team.
12track does not sell, rent, or disclose your personal information to third parties for independent marketing purposes. However, in the course of legitimate platform operations, your information may be shared in the following limited circumstances:
All third parties working with 12track are bound by strict confidentiality and data protection agreements. They are only permitted to use your information for agreed purposes and may not disclose it to any other party.
Reminder: 12track will never ask you to share your account password or sensitive financial information via email or chat. If you receive such a request claiming to be from 12track, please contact our support team immediately.
Protecting your personal and financial data is a core responsibility of 12track. We implement multiple layers of technical and organisational security to ensure your information remains protected at all times:
All data transmitted between your device and 12track's servers is protected by 256-bit SSL/TLS encryption, the highest security standard in the industry. Sensitive data stored on our servers is also encrypted using robust encryption algorithms.
Access to members' personal data within 12track is restricted to staff who genuinely require it to perform their duties. All access is logged and regularly audited to detect any unauthorised use.
Our cybersecurity team monitors the platform around the clock to detect and respond to any threats or suspicious activity. Advanced intrusion detection systems (IDS) are deployed across all layers of our infrastructure.
While we take all reasonable precautions, should a security incident involving your data occur, 12track is committed to notifying you within the timeframe required by applicable law and taking immediate action to mitigate any potential impact.
The 12track platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. The following are the types of cookies we use:
| Cookie Type | Purpose | Status |
|---|---|---|
| Essential Cookies | Maintaining login sessions, account security, and core platform functionality | |
| Preference Cookies | Saving language settings, display themes, and game preferences | |
| Analytics Cookies | Analysing usage patterns for platform improvement | |
| Security Cookies | Detecting suspicious login attempts, two-factor authentication |
You can manage or disable optional cookies through your web browser settings. Please note, however, that disabling essential cookies may affect platform functionality and prevent you from logging in or using certain features.
12track retains your personal data for as long as your account is active and for the required period following account closure, in line with applicable legal and regulatory requirements. General data retention guidelines are as follows:
Once the specified retention period has ended, your data will be securely deleted or anonymised so it can no longer be linked to your identity.
A longer retention period may be required if there are ongoing investigations, unresolved legal claims, or specific regulatory compliance requirements. In such situations, we will notify you where permitted to do so by law.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding the personal data we hold. We fully respect these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete personal data.
You may request deletion of your data, subject to our legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer.
In certain situations, you may request that we restrict how we use your data.
To exercise any of the above rights, please contact the 12track support team via Live Chat or our official email. We will process your request within 30 business days. For complex requests, we may require additional time and will notify you accordingly.
As an online platform, 12track's servers and infrastructure may be located across various geographical locations. This means your personal data may be transferred, stored, or processed outside Malaysia under certain circumstances.
When cross-border data transfers occur, we ensure protection equal to or greater than the standards required by Malaysia's PDPA through the following mechanisms:
The 12track platform is intended solely for adults aged 18 and above. We do not knowingly collect, use, or disclose personal information from individuals under the age of 18.
If we discover that we have collected information from someone under the age of 18, we will take immediate action to delete that information and close the account in question. Parents or guardians who become aware that their child has registered an account on 12track are encouraged to contact us immediately.
12track reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When material amendments are made, we will:
You are encouraged to review this Privacy Policy periodically. Your continued use of the 12track platform after the effective date of any amendment constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to help. You may reach us through the following channels:
We are committed to responding to all privacy-related enquiries within 14 business days. For more complex requests such as data access or account deletion, the full process may take up to 30 business days. We will keep you informed of your request status throughout that period.
Complaints to Authorities: If you are not satisfied with how we have handled your personal data after contacting us, you have the right to lodge a complaint with the Malaysia Department of Personal Data Protection or the relevant regulatory authority.
Beyond our written policy, here are the concrete actions we take every day to keep your personal and financial data safe on 12track.
Every byte of data moving between your device and 12track's servers is encrypted with the latest SSL/TLS technology. No one can intercept or read your information in transit.
An extra layer of security through 2FA ensures that only you can access your account, even if your password is compromised. Enable this feature in your account settings today.
Sensitive data including financial details and verification documents is stored in encrypted format on secure servers with strict access controls and continuous auditing.
12track has never and will never sell members' personal data to any party for marketing purposes. Your data is used solely for purposes you have consented to.
Our privacy policy and data handling practices are fully aligned with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards.
You will receive instant notifications for every significant activity on your account — new logins, deposits, withdrawals, and settings changes — so you always know what's happening.
Now that you understand how we protect your privacy and personal data, join over 500,000 active members who trust 12track as their preferred digital entertainment platform in Malaysia. Register a free account today and enjoy a safe, fair, and exciting gaming experience.
For adult players aged 18 and above only. Play responsibly.